London Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI).Â
We are seeking a driven and proactive Account Manager to join our Customer Success team. This role reports to our Account Management Team Lead for EMEA. You will own a book of Oktopost customers and be responsible for building long term value based relationships which lead to commercial revenue expansion and long term partnerships. This role combines sales expertise with a deep understanding of how to foster trusted long-term relationships and drive account growth.
Responsibilities
- Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs.
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
- Lead the expansion and renewal processes for a diverse portfolio of customers.
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
- Develop and maintain accurate forecasting and reporting.
- Follow and continually execute the Oktopost process for account managers.
Requirements
- 2+ years of B2B experience in Account Management or a similar client-facing or selling roles.
- Proven sales experience with a track record of meeting or exceeding quotas.
- Exceptional presentation, verbal, and written communication skills.
- Strong organizational skills and the ability to thrive under pressure.
- Familiarity with Salesforce is a plus.
- Experience working in a SaaS environment is beneficial.
- Knowledge of the digital marketing and social media world is advantageous.