Deliver smarter and faster customer care on multiple channels and empower your team with the tools to create a truly personalized experience.
Bring every mention, comment, and direct message from your organic and paid social media channels into one unified inbox to ensure timely follow-ups.
Deliver personalized communication with customers across multiple channels. Our Social CRM enables you to see the interaction history of people and accounts who have engaged with your brand and connect it to your CRM and marketing automation platform for a seamless customer experience.
“B2B buyer journey doesn’t always start with a Google search or an email click. Today, we see many leads coming directly from social. Thanks to Oktopost, we can now provide our customers with unlimited social intelligence, allowing them to understand the entire buyer journey and tailor marketing campaigns more effectively.”
Assign social media conversations to relevant team members, leave notes and mentions, and collaborate to ensure customers get fast, accurate, and personal responses.
Measure how your team responds to conversations across multiple channels to improve response times and identify potential bottlenecks.
Assign social media conversations to your customer support team. Oktopost allows you to connect your Salesforce Service Cloud and other service desks seamlessly without leaving the platform.
See what else Oktopost has in store to set your social customer care team up for success.
AI Assist Save countless hours replying to social conversations using our built-in AI Assist.
Conversation Tags Create and assign custom tags to measure and track social conversations.
Smart Filters Reduce the noise by using our smart filters to focus on the conversations that matter most.
Audit Trail Get complete visibility into how your team members respond and interact in every social conversation.
Discover how Oktopost can help you build, execute and measure a successful B2B social media strategy.